4.8/5 average rating from support leads
Your documentation, answering customers in real time
DocsChat learns from your guides and help center, handles routine questions in chat, and passes the conversation to a person with full context when needed — live in minutes, not quarters.
Trusted by 10,000+ businesses worldwide
Three agents, one knowledge base
Pick the job — answer routine questions, guide new users, or explain product details — without rebuilding your stack.
Routine support
Resolve shipping, billing, and how-to questions with cited answers from your docs.
Onboarding guide
Walk new users through setup steps pulled straight from your product documentation.
Product Q&A
Answer feature and pricing questions with accurate, on-brand responses.
“DocsChat shortened our doc-to-answer loop dramatically. Support leads finally trust the bot because every reply links back to a source page.”
From upload to fewer repeat tickets
Upload & connect
Add PDFs, URLs, Zendesk Help Center, or Notion — indexing runs in the background.
Test in preview
Run real questions in admin preview before customers see a single message.
Deploy everywhere
Share a chat link, embed an iframe, or create sessions via REST API.
Improve continuously
Review analytics, retrain on new docs, and tune when to pass to a person.
Built for docs-first support teams
Everything you need to launch, operate, and scale grounded AI support.
Answers from your docs
Responses cite the exact doc passages used — fewer wrong answers, more trust.
Pass to your helpdesk
Escalate to Zendesk with transcript and context when automation stops.
Live doc sync
Keep Zendesk, Notion, and uploads fresh without manual copy-paste.
Usage analytics
See top questions, fewer repeat tickets over time, and gaps in your documentation.
Teams shipping faster support
“We pointed DocsChat at our API docs and cut duplicate Slack pings within the first month.”
“Non-technical teammates update sources themselves — no more filing engineering tickets for copy tweaks.”
“Passing chats to Zendesk with citations attached saved our agents hours of re-asking the same questions.”
Meet customers where they already are
Start with chat today; email and voice channels are available on paid plans.
Web chat
AvailablePublic widget at /chat/support or custom UI via REST API v1.
Email agent
Standard+Inbound support emails answered automatically from your knowledge base and actions.
Voice
Standard+Phone and voice assistants with Twilio STT/TTS and answers from your docs.
Security your procurement team can review
Isolation, encryption, and compliance options for regulated teams.
GDPR-ready
Data processing aligned with EU privacy expectations.
SOC 2 Type II
Independent audit in progress — contact sales for latest report status.
HIPAA (Enterprise)
Enterprise configuration with BAA — contact sales for availability.
Encryption
Data encrypted in transit and at rest with industry-standard algorithms.
Your data stays yours
Workspace content is not used to train shared public models.
Built for teams that live in documentation
SaaS
Answer setup and billing questions inside your app with an embedded chat link.
Frequently asked questions
Each assistant reply uses one credit. Credits renew monthly based on your plan.
Ship doc-smart support without a big build
Teams use DocsChat to answer from their knowledge base, cut repeat tickets, and keep humans in the loop.