Chat widget

How visitors use the public DocsChat widget on your site.

Opening chat

Public URL pattern:

https://your-domain/chat/{agent-slug}

Example: http://localhost:3000/chat/support

Open the link in a browser or tap it from your site menu.

What you can do

Welcome message — set by the site owner
Suggested questions — tap a chip to ask a common question
Ask in your own words — answers include links to source documents
Attach a file (Hobby plan and above) — upload a PDF for context in that chat
Talk to a person — when the bot cannot help, you may be offered a transfer to support staff

Source links in answers

Assistant replies show which document passages were used. You can open the links to verify the answer.

Transfer to support

When the bot reaches its limits, you may see an option to connect with a human agent. Accepting sends the conversation to the site owner's helpdesk with the full chat history.

Plan limits you might notice

Feature	Minimum plan (site owner)
Basic chat	Free
File attachments	Hobby
Transfer to helpdesk	Standard (with integration connected)

If the chat says messages ran out, the site owner must upgrade or add credits — you do not pay DocsChat directly.

Embed on your site (for site owners)

Link or iframe to /chat/{slug}:

<a href="https://your-domain/chat/support">Ask support</a>

<iframe
  src="https://your-domain/chat/support"
  width="400"
  height="600"
  style="border:1px solid #e2e8f0;border-radius:8px"
></iframe>

White-label (Enterprise add-on)

When enabled, the Powered by DocsChat badge is hidden on the widget.